Announcements, surveys & the helpdesk

Three connected surfaces help you keep your team informed and engaged. Announcements are company-wide notices, pinned-first, that every employee sees. Surveys let HR run pulse, eNPS or custom questionnaires — optionally anonymous — and read the results as an aggregate. The helpdesk gives everyone one place to raise and track IT, HR and Admin tickets.

• Posting & authoring: announcements and surveys are created by HR admins (a company_admin or hr_manager). If you're not an HR admin, the survey list is read-only and points you to your assigned surveys instead.
• Reading & responding: every employee can read announcements and answer the surveys assigned to them from their Me area.
• Helpdesk:anyone can raise a ticket; the helpdesk list is role-filtered so people see what they're allowed to.
• Plan: the engagement tools depend on the matching module being enabled on your plan — see pricing.

1. Post an announcement. HR admins create a notice with a title and body; pin the important ones so they sort to the top. Employees see the latest on the dashboard and the full list on the Announcements page.
2. Create a survey. Open Surveys and click New survey. Give it a title, pick the type (pulse, eNPS or custom) and choose whether it's anonymous. Save the draft, then add your questions and activate it so it reaches respondents.
3. Read results. On any active or closed survey, open Resultsfor the aggregate view. When you're done collecting, Closethe survey — this stops new responses and can't be undone, so start a new survey rather than re-opening.
4. Run the helpdesk. Anyone clicks New ticket to submit a request with a category and priority, then tracks its status from the Helpdesk list.

• Mark sensitive surveys anonymousto get honest feedback — responses aren't tied back to individuals, only the aggregate is shown.
• Closing a survey is final. If you need another round, create a new survey rather than trying to re-open the old one.
• WorkRight also runs related people-care workflows for Indian SMEs — such as travel pre-approvals and Maternity Benefit Act case tracking — alongside these engagement tools.

• Employee self-service: the Me area — where employees read notices and answer surveys.
• Webhooks & integrations — push engagement events into Slack or Teams.
• Pricing — which plans include the engagement module.